Technical Support Solutions from ProspectsDM
Today outsourced technical support with overseas companies in countries like the Philippines is a popular option for any business looking to reduce costs.
Current technology allows us to cheaply communicate anywhere on the planet instantaneously, so it does make a certain amount of sense that any business would be foolish not to consider outsource options.
Here at ProspectsDM, our Call Center Solutions have everything you will need to make an informed decision about outsourced business tech support and all the benefits an outsourced option can bring to your business.
Quality Business Tech Support
ProspectsDM understand that customers don’t care where their support technician is located as long as they can help. Our outsourced business technical support’s first priority is finding a quality company with extensive knowledge and an impeccable reputation. Just a few factors that influence the quality include:
- Knowledge and Training
- Communication Skills
- Live Support
Knowledge and Training
The very purpose of technical support is to have knowledgeable professional staff available whenever needed with the appropriate technical skills to solve a problem. Technical representatives are only contacted when customers can’t solve their technical issues on their own. Companies that provide the highest quality of outsources business technical support solutions have been trained to take complex technical problems and break it down into easy to understand terms while walking clients through the solution. It’s this kind of quality outsourced technical guidance that yields the highest levels of customer satisfaction, whether located in this country, or on the other side of the world.
The number one complaint of outsourced business technical support is the ability to communicate. Often customers contact business technical support only to be confused and frustrated when they are connected with an outsourced representative with a thick accent that they cannot be understood. This problem is not limited to outsourced companies as local regional accents present the same problem. Our outsourced business technical support use accent-free technology, plus our companies provide employees with valuable speech training exercises to help reduce this problem to produce the highest quality guidance available.
Live Technical Support
Technology today has opened the world to limitless opportunities including live support. Both local and outsourced live support allows a business to communicate in real time with visitors to their web site. Live applications are commonly used to provide immediate technical guidance and information to clients and customers. Our live business support options include live chat, invisible live traffic analysis, web site integration, and secure administration controls.