Customer Service is an integral part of growing business and increasing revenues.
Good customer service is what brings customers back and inspires “word of mouth” by not only meeting but exceeding customer expectations, and becoming any organization’s strongest marketing and selling tool.
We understand the value of Customer Service and have developed the provisioning of services to our clients with Customer Service as our priority, and we ensure we work with the same focus and commitment in providing Customer Service to your customers.
The Fundamentals
We understand the fundamentals in providing good Customer Service on behalf of our clients:
To be available to your customers
To listen to your customers
To offer clear and accurate information
To resolve issues in a timely and professional manner
To have trained staff that understands the impact of good customer service
To take that extra step and convey your commitment to customer satisfaction
Key Features
Our Customer Service can operate 24 hours a day, offering:
Service facilities across United States, Canada and the Philippines with a large agent pool
Full disaster recovery and contingency plans through multiple networked facilities
Overflow during peak call times to ensure consistent service levels
Document call history (time, content)
Improved response time for telephone calls, emails and web-chat
Cost reduction for support services as a result of economies of scale
Trained personnel and state-of-the-art technology ensure consistency
Scalability to grow with your business
Ability to access outside IT solutions seamlessly
Standard and customized quality assurance programs
Fully customizable scripting and reporting.
Hey, sorry you're leaving so soon!
Is there anything we can help you with that you couldn't find?
Click below to arrange your FREE, no obligation consultation.
